Responsible Gaming
at bdko
Gambling is entertainment — and bdko is committed to keeping it that way. Our responsible gaming framework gives every player in Bangladesh the tools, information, and support needed to stay in control. From deposit limits to full self-exclusion, we put you firmly in the driver seat. This page explains every protection we offer and how to use them.
Your Control Tools
bdko provides six powerful tools to help you manage your gambling activity. Every tool is free, easy to activate, and designed to keep you in control.
Deposit Limits
Set daily, weekly, or monthly deposit caps directly from your account dashboard. Once a limit is active, you cannot deposit beyond that amount until the period resets. Limits can be reduced instantly or increased after a 24-hour cooling-off period. Use this tool to control how much money enters your account and prevent overspending during emotional moments.
Take a Break (Time-Out)
Temporarily pause your account for 24 hours, 7 days, 30 days, or 90 days. During a time-out, you cannot log in, place bets, or deposit funds. This tool is ideal when you feel gambling is taking up too much time or you need a short break to regain perspective. Your account and balance remain intact and reactivate automatically at the end of the period.
Self-Exclusion
Completely close your bdko account for a minimum of 6 months or permanently. Self-exclusion is irreversible during the exclusion period — you cannot log in, deposit, or place bets. Outstanding balances are withdrawn to your registered payment method. Use self-exclusion if you recognize gambling is causing harm or if you need a long-term break from all gambling activity.
Activity History & Reports
View detailed reports of your deposits, withdrawals, bets, wins, and losses over any time period. Export data to CSV for personal record-keeping or budgeting. Regular review of your gambling activity helps you spot patterns, stay aware of your spending, and make informed decisions about whether to continue, reduce, or pause your gambling.
Marketing Opt-Out
Unsubscribe from promotional emails, bonus offers, and marketing communications at any time. When opted out, you will no longer receive notifications about new games, tournaments, or deposit bonuses. This reduces temptation and helps you stick to your gambling budget. You can still access support emails and account-related notifications.
Reality Checks & Session Reminders
Set session time reminders that pop up after a chosen duration (e.g., every 30, 60, or 90 minutes). Reality checks display how long you have been playing and how much you have won or lost during the session. These gentle nudges help you stay aware of time spent gambling and give you a moment to decide whether to continue or stop.
How to Activate These Tools: Log in to your bdko account, navigate to Account Settings > Responsible Gaming, and select the tool you want to activate. Changes are applied immediately or after a mandatory cooling-off period (for increases in limits). If you need assistance, contact our support team via live chat 24/7.
How Deposit Limits Work
Deposit limits are the most commonly used responsible gaming tool. Here is how they function on bdko:
| Limit Type | Time Period | Example | Status |
|---|---|---|---|
| Daily Limit | 24 hours | Max ৳5,000 per day | Active |
| Weekly Limit | 7 days | Max ৳30,000 per week | Optional |
| Monthly Limit | 30 days | Max ৳100,000 per month | Optional |
Important: If you set both a daily and monthly limit, the stricter limit applies. For example, setting a daily limit of ৳5,000 and a monthly limit of ৳50,000 means you can deposit up to ৳5,000 per day but no more than ৳50,000 total in any 30-day period. Limits reset automatically at the end of the period. Reducing a limit takes effect immediately; increasing a limit requires a 24-hour waiting period.
Recognize the Warning Signs
Problem gambling can develop gradually. Being aware of warning signs helps you take action before gambling becomes harmful.
If You Recognize These Signs: You are not alone, and help is available. Contact our support team immediately to activate self-exclusion or take a break. Reach out to a trusted friend, family member, or professional counselor. Problem gambling is treatable, and taking the first step toward help is an act of strength, not weakness.
Self-Assessment Questionnaire
Answer these questions honestly. If you answer "yes" to several of them, consider using bdko's responsible gaming tools or seeking professional help.
This is not a diagnostic tool. If you answered "yes" to three or more questions, you may be experiencing problem gambling. We strongly encourage you to contact our support team, activate self-exclusion, and consider reaching out to a professional gambling support service. Remember: seeking help is a sign of courage and self-care, not failure.
How to Get Help
If gambling is causing problems in your life, these steps can help you regain control.
- Acknowledge the Problem Admitting that gambling is causing harm is the hardest and most important step. You are not weak or flawed — problem gambling is a recognized behavioral condition that affects people from all backgrounds.
- Use bdko's Self-Exclusion Tool Log in to your account, go to Account Settings > Responsible Gaming, and activate self-exclusion for 6 months or permanently. This immediately blocks access to your account and prevents further deposits or bets.
- Talk to Someone You Trust Reach out to a close friend, family member, or counselor. Sharing your situation reduces isolation and provides emotional support. Many people find that opening up is a turning point in their recovery.
- Contact a Professional Support Service Seek help from trained counselors who specialize in gambling addiction. Many services are free, confidential, and available 24/7. Professional guidance significantly improves outcomes for problem gamblers.
- Create a Financial Recovery Plan Work with a financial advisor or debt counselor to address gambling-related debt. Set up automatic bill payments, limit access to credit, and remove gambling apps from your devices. Financial stability supports long-term recovery.
- Build New Routines and Interests Replace gambling time with healthy activities — exercise, hobbies, social events, volunteering, or learning new skills. Building a fulfilling life outside gambling reduces cravings and prevents relapse.
Support Resources
bdko partners with and recommends the following organizations that provide free, confidential help for problem gamblers.
bdko Support
24/7 live chat and email support. Our team can help you activate responsible gaming tools, process self-exclusion requests, and answer questions about your account.
GamCare
International gambling support charity offering free counseling, live chat, forums, and a 24/7 helpline. Resources available in English for users worldwide.
Gamblers Anonymous
Peer support network with local and online meetings. Follow the 12-step recovery program with guidance from people who understand problem gambling firsthand.
BeGambleAware
Provides information, advice, and support for anyone affected by problem gambling. Offers confidential online chat and telephone helpline services.
These organizations are independent of bdko and provide free, confidential support. If you are in crisis or experiencing thoughts of self-harm, please contact emergency services immediately or call a local crisis hotline. In Bangladesh, the National Mental Health Helpline is available 24/7 at 01979-00-88-55.
Play Smart, Stay Safe
Responsible gaming is a partnership between you and bdko. Use the tools we provide, stay aware of your limits, and remember that gambling is entertainment — not a way to make money or solve problems.